SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy outlines how orders are processed and delivered when purchasing or enquiring about D’Que Beauté House products.
1. Shipping Method
Most of our orders are fulfilled through TikTok Shop, where:
- Shipping, delivery, and tracking are managed directly by TikTok and its appointed logistics partners
- Delivery timelines, tracking updates, and courier selection are subject to TikTok Shop’s policies
For offline orders (e.g. WhatsApp enquiries), please contact us directly for delivery arrangements.
WhatsApp us for offline delivery details
2. Shipping Coverage
We currently deliver to the following locations only:
- Malaysia (Peninsular Malaysia / Semenanjung)
- Brunei
We do not ship internationally via this website.
3. Singapore Orders
We do not ship directly to Singapore.
Customers from Singapore will be:
- Redirected to our authorized reseller in Singapore
- Assisted with contact details upon enquiry
4. Processing Time
- Orders placed via TikTok Shop are processed according to TikTok Shop’s system and seller handling time
- Offline orders (WhatsApp) will have processing timelines confirmed individually
5. Delivery Timeframes
Delivery timelines may vary depending on:
- Courier service assigned by TikTok Shop
- Delivery location
- Public holidays, peak periods, or unforeseen delays
Estimated delivery times shown on TikTok Shop are estimates only and not guaranteed.
6. Shipping Fees
- Shipping fees for TikTok Shop orders are calculated and displayed by TikTok Shop
- Offline delivery charges (WhatsApp orders) will be communicated before confirmation
Shipping fees are non-refundable once an order has been shipped.
7. Tracking & Delivery Issues
For TikTok Shop orders:
- Tracking details are provided within the TikTok app
- Delivery issues (delays, lost parcels, failed delivery) should be raised via TikTok Shop support
For offline orders:
- Customers should contact us directly for assistance
8. Incorrect Address
Please ensure that all delivery details are accurate.
We are not responsible for:
- Delays or losses caused by incorrect or incomplete addresses
- Failed delivery due to recipient unavailability
Additional charges may apply for re-delivery.
9. Limitation of Liability
D’Que Beauté House shall not be held liable for:
- Courier delays or service disruptions
- Loss or damage caused by third-party logistics providers
- Delivery failures beyond our reasonable control
10. Policy Updates
This Shipping & Delivery Policy may be updated at any time without prior notice.
Continued use of our services constitutes acceptance of the latest version.
11. Contact Us
For delivery enquiries or offline orders, please contact:
Email: DQuebeauteHouse@Gmail.com
By placing an order or making an enquiry, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.