Cosmetic products are NOT eligible for return or refund once opened or used
due to hygiene and safety reasons.

NOT ELIGIBLE FOR RETURN / REFUND

• Product has been opened, used, or tested
•  Unsuitable color/shade, scent, or texture
• Change of mind after purchase
• Promotional, discounted, or sale items
• Allergic reactions or skin irritation

ELIGIBLE FOR CONSIDERATION

Only if:

• Product received is damaged / leaking / broken
• Wrong item or wrong shade delivered
• Manufacturing defect

Conditions:

• Report must be made within 48 hours of receiving the item
• Product must be unused
• Photo or video evidence is required (Strong evidence: while unboxing)

REFUND PROCESS

• Assessment: 3–5 working days
• Refund (if approved): 7–14 working days
• Shipping /Delivery fees are non-refundable, even if refund is approved
  (except in cases of our error)

ALLERGY & SKIN NOTICE

• Individual skin conditions may vary
• Patch test is recommended before use
• Allergy-related cases are not eligible for refund

IMPORTANT NOTICE
By placing an order, customers are deemed to have read, understood, and agreed to this policy.
We reserve the right to reject any request that does not meet the stated conditions.